This job consists of being the face of Leflair in all operational interactions with our suppliers, in verbal and written communications. As an agent, you will be responsible for the onboarding, monitoring and training of our suppliers; you will handle the day-to-day support and coordination with all departments to answer to supplier enquiries.
Leflair is the go-to destination for smart buyers who wish to purchase branded and quality products at great price, while enjoying the same exclusive shopping experience as in luxury stores.
Leflair provides its members with exclusive access to the world’s best brands at up to 50% off retail. Every morning, we begin flash sales for women, men, kids, and home.
Responsible for the understanding and knowledge of suppliers on Leflair processes.
Responsible for operations performance of suppliers. Follow operations performance of suppliers and help them improve.
Provide sufficient training to newly on-boarded suppliers and guide them throughout the time they work with Leflair.
Maintain relationship with suppliers to leverage internal initiatives.
Perform frequent call/meeting/visit with suppliers to understand their processes, identify root causes of operational issues and suggest actions.
Perform weekly/daily assessment of supplier performance to plan training schedule.
Suggest, leverage and execute internal actions/projects to improve supplier experience and improve supplier performance.
Build & maintain knowledge library & database to better equip suppliers
Use analytical approach to drive initiative that can achieve operational KPIs and targets
Bachelor’s degree major in Business Administration, Supply chain & Logistics, Customer Service, or related fields
Excellent communication skills – written and verbal (English & Vietnamese) with strong listening, problem solving and customer focusing attitude
Great with people and natural empathy to step into the customer’s / supplier’s shoes
Results oriented and ability to prioritize works for effective implementation
Great interpersonal skills and teamwork oriented: interact effectively with all levels and function as an effective team member
Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude
Proficient in Excel.
Prefer understanding/enjoying logistics
Prefer understanding/enjoying/having experience in training/onboarding
Long term oriented