This job consists of being the face of Leflair in all operational interactions with our suppliers. As a Operational Key Account Associate, you will be responsible for the onboarding, monitoring and training of our suppliers; you will handle the day-to-day support and coordination with all departments to answer to supplier inquiries.
Leflair is the go-to destination for smart buyers who wish to purchase branded and quality products at great price, while enjoying the same exclusive shopping experience as in luxury stores.
Leflair provides its members with exclusive access to the world’s best brands at up to 50% off retail. Every morning, we begin flash sales for women, men, kids, and home.
Handle the onboarding, monitoring and training for a portfolio of Leflair suppliers
Reach supplier operational excellence with your portfolio of suppliers in shipment planning, completeness and quality
Reach Leflair operational excellence in supporting our suppliers (Ticketing, NPS)
Ensure high quality and efficiency of supplier support through verbal and written (email, social media) communications
Provide help, advice and solution to Leflair suppliers; ensure professional and constant communication and follow-up with suppliers until expectations are fully met
Demonstrate ownership of requests and coordinate with internal departments at Leflair until expectations are fully met
Contribute to commercial operations standard procedures in order to constantly meet and improve the Service Level Agreement
Develop a strong understanding of both commercial and operations aspects of the product categories you handle
Minimum 1 year experience in Commercial or Customer Service positions
What We Offer In Return
Insights into the growing e-commerce market
Chance to work in a developing industry with skyrocketing growth rates
Relationship with top brands and distributors in Vietnam
High performing environment where results are more important than effort
Competitive salary and promotions based on employee skill set and success
A chance to work with high energy, international and innovative teams
Freedom in a responsible, collaborative and creative environment
Access to our Employee Stock Options
This is a full-time position with competitive salary depending on experience of the applicant. Contact us at firstname.lastname@example.org for further information.