Operational Key Account Associate

  • Commercial
  • Ho Chi Minh, Vietnam

Operational Key Account Associate

Job description

This job consists of being the face of Leflair in all operational interactions with our suppliers. As a Operational Key Account Associate, you will be responsible for the onboarding, monitoring and training of our suppliers; you will handle the day-to-day support and coordination with all departments to answer to supplier inquiries.

About Us

Leflair is the go-to destination for smart buyers who wish to purchase branded and quality products at great price, while enjoying the same exclusive shopping experience as in luxury stores.

Leflair provides its members with exclusive access to the world’s best brands at up to 50% off retail. Every morning, we begin flash sales for women, men, kids, and home.


Job Description

  • Handle the onboarding, monitoring and training for a portfolio of Leflair suppliers

  • Reach supplier operational excellence with your portfolio of suppliers in shipment planning, completeness and quality

  • Reach Leflair operational excellence in supporting our suppliers (Ticketing, NPS)

  • Ensure high quality and efficiency of supplier support through verbal and written (email, social media) communications

  • Provide help, advice and solution to Leflair suppliers; ensure professional and constant communication and follow-up with suppliers until expectations are fully met

  • Demonstrate ownership of requests and coordinate with internal departments at Leflair until expectations are fully met

  • Contribute to commercial operations standard procedures in order to constantly meet and improve the Service Level Agreement

  • Develop a strong understanding of both commercial and operations aspects of the product categories you handle


Requirements


  • Minimum 1 year experience in Commercial or Customer Service positions

  • Bachelor's degree from a leading university, major in Economic, Business Administration or related fields
  • Excellent communication skills – written and verbal (Vietnamese) with strong listening, problem solving and greeting attitude
  • Great with people and natural empathy to step into the customer’s / supplier’s shoes
  • Results oriented and ability to prioritize works for effective implementation
  • Great interpersonal skills and teamwork oriented: interact effectively with all levels and function as an effective team member
  • Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude
  • Long term oriented

What We Offer In Return

  • Insights into the growing e-commerce market

  • Chance to work in a developing industry with skyrocketing growth rates

  • Relationship with top brands and distributors in Vietnam

  • High performing environment where results are more important than effort

  • Competitive salary and promotions based on employee skill set and success

  • A chance to work with high energy, international and innovative teams

  • Freedom in a responsible, collaborative and creative environment

  • Access to our Employee Stock Options

This is a full-time position with competitive salary depending on experience of the applicant. Contact us at careers@leflair.vn for further information.