Customer Experience Associate

Job description

About us

Leflair is the go-to destination for smart buyers who wish to purchase branded and quality products at great price, while enjoying the same exclusive shopping experience as in luxury stores.

Leflair provides its members with exclusive access to the world’s best brands at up to 50% off retail. Every morning, we begin flash sales for women, men, kids, and home.


Key Responsibilities

  • Help Customer Experience Manager to implement initiatives to improve Customer Lifetime Value
  • Coordinate task teams around Customer Experience initiatives from initiation to successful implementation
  • Provide data analysis on specific topics linked to the Customer Experience
  • Help with the redaction of communication elements between Leflair and customers

Requirements

  • Bachelor's degree in Business Administration, Business Management or related courses
  • 1 year of B2C, Strategy or Project Management background is a plus
  • Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue
  • Result oriented, strong commitment to deliver expected outputs
  • Ability to learn and highly adaptive
  • Above average English both proficiency and comprehension
  • Good at data management skills (Excel) and SQL is a plus

What We Offer In Return

  • Insights into the growing e-commerce market

  • Chance to work in a developing industry with skyrocketing growth rates

  • Relationship with top brands and distributors in Philippines

  • High performing environment where results are more important than effort

  • Competitive salary and promotions based on employee skill set and success

  • A chance to work with high energy, international and innovative teams

  • Freedom in a responsible, collaborative and creative environment

  • Access to our Employee Stock Options

This is a full-time position with competitive salary depending on candidate experience

 

Apply now, and find out what’s next.

Contact us at careers@leflair.vn for further information